REFUND AND RETURN POLICY
Introduction
At Liscott , we are dedicated to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied, our comprehensive refund and return policy is designed to make the process easy and straightforward.
Eligibility for Returns
You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, the following conditions must be met:
– *Condition*: The item must be unused, unwashed, and in the same condition as when you received it.
– *Packaging*: The item must be in its original packaging, including all tags, boxes, and other accessories.
– *Proof of Purchase*: You must have the receipt or proof of purchase.
Return Process
- *Initiate a Return*: Contact our customer service team at liscottfootwear@gmail.comwith your order number and reason for return. Our team will provide you with a Return Merchandise Authorization (RMA) number.
- *Prepare Your Package*: Securely pack the item in its original packaging along with the receipt or proof of purchase. Clearly mark the RMA number on the outside of the package.
- *Ship the Item*: Send the package to the following address:
Liscott footwear
Wz-523, first floor, madipur village
Delhi, New delhi – 110063
India
Please note that you will be responsible for the shipping costs associated with returning the item.
Inspection and Approval
Once we receive your returned item, our team will inspect it. We will notify you via email regarding the status of your return after the inspection process is complete. If the item meets the return criteria, we will proceed with your refund or exchange.
Refund Policy
Refund Process
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at liscottfootwear@gmail.com with details of the defect or damage. Once we approve the exchange, follow the same return process outlined above.
Conditions for Exchanges:
– Exchanges are only available for defective or damaged items.
– The item must be unused and in the original packaging.
– You must have the receipt or proof of purchase.
Exceptions
Certain items are non-refundable and non-exchangeable. These include:
– Sale items
– Gift cards
– Items marked as “Final Sale”
Non-Returnable Items
For hygiene reasons, certain items such as socks, hosiery, and undergarments cannot be returned or exchanged.
Damaged or Defective Items
If you receive an item that is defective or damaged, please contact us immediately at liscottfootwear@gmail.com with your order number and a photo of the item. We will work with you to resolve the issue promptly, which may include a replacement, exchange, or refund.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at liscottfootwear@gmail.com.
Contact Us
For any questions or concerns regarding returns, refunds, or exchanges, please contact our customer service team at:
9971496768
Our customer service hours are:
– Monday to Friday: 9:00 AM – 6:00 PM
– Saturday: 10:00 AM – 4:00 PM
– Sunday: Closed
Final Note
Your satisfaction is our priority. At liscott we are committed to providing high-quality products and exceptional customer service. Thank you for shopping with us.
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